I would not recommend this hotel/casino to anyone. All you got done was walk. The rooms were so far away far away from casino. We had to go from our section of rooms through the casino to the other section to get to pool. Terrible!
Then the pool closed at 7:45 p.m. We had about 20 minutes. The pool was nothing to brag about
either. In my opinion dirty. The walking to get to everything just seemed that was all we got done. Would not stay at Tropicana again.
Thank you.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Comments: - I am sorry to hear this,Saundra . Most folks like Tropicana, although it is a spread. Call us next time and we will make sure to take care of you.
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I visted here on:
Aug-11-2008
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service
I do not recommend this hotel for:
Families with young children
Great pool
Tourists
I would never stay there again as a frequent visitor of AC that was one of the worst stays that I have had our room was dirty to the point of wrappers in between the bed and the night stand dirt and other debris around the edges of everything. The dresser drawers were broken and had mildew in them. Asking housekeeping for extra towels was like pulling teeth, we never did get them and one person in our group had to dry himself off with just the hand towels after a shower. When asking a housekeeper for extra towels I was told to call housekeeping for them, maybe if they would have had a directory in the room for extensions for such items it may have been easier but it didn't matter because we didn't get them anyway.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Comments: - I am sorry to hear this. Bad time. Expect an email from us. Call us next time and we will make sure to take care of you.
( 1 of 2 people found this review helpful)
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I visted here on:
Aug-18-2008
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service
I do not recommend this hotel for:
Older people
People with disabilities
Romantic getaway
Tourists
Big problem with Front Desk and valet.....my bags were lost for 3 hours....delaying my trip....I think the staff was deliberately delaying the bags, because I was not originally at my room when they arrived (because I went up the wrong tower....another big problem was the elevator in the North Towers were down.....so there were lines, delays...and we tried to use the freight elevator.....I also had problems with internet connection, which never worked.....so not a great stay....The casinos and restaurants were very good...
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Comments: - I am sorry to hear all this. Trop usually is a 5 star rating. Call us next time and we will make sure to take care of you.
( 1 of 1 people found this review helpful)
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I visted here on:
Jul-18-2008
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service
We arrived late in the evening, had made our reservation for the Havana Tower, but was given a room in the West Tower.
Room appeared to be under renovation with wall paper peeling from walls, no local or hotel info in the room and bathroom appearing unfinished. When we called the front desk, there was no answer, tried concierge to find out they close at 8PM.
Entering from parking structure confusing with poor signage leading you to a check in desk.
One positive comment, the bed was very comfortable.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
( 1 of 1 people found this review helpful)
Was this helpful?
I visted here on:
Jul-17-2008
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I do not recommend this hotel for:
Families with teens
Families with young children
Internet connection
Tourists
I stayed here because of:
Beach
Casinos
Restaurants
Shopping
1) Most of the time I called the front desk no one answered. The phone just rang .
2)I requested room service and never received it.
3) It took me over 30 minutes to catch the elevator going down during check-out time (11:00AM).
4) Someone entered my room through the jointed door.
Nothing was taken. Just a broken cigarette was left on the floor and my small carry on bag was rambled.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
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I visted here on:
Jul-11-2008
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Honeymoon
I do not recommend this hotel for:
Families with teens
I was here for the first time and recieved most of my information from other travelers as hotel staff was few and far between. I had to dispute charges on my bill that were not accurate, and when I called to do so the response was a long pause followed by a voicemail where I left a message and am still waiting for a return call. I spent $700.00 for two nights and still had to pay a parking fee in a garage where several items were stolen from our truck. Benefit of the doubt maybe I was just not having a good weekend, I was a little anxious since I couldn't have a cigarette because after I requested a smoking room I got off the elevator for my floor to discover that the entire floor was non-smoking. When I called the front desk to ask to be switched I was then informed that there were no smoking rooms left. Still not horrible, but one more little annoyance.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
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I visted here on:
Feb-22-2008
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
My husband and I wanted a romantic getaway since it was our 19th anniversary. We booked late, so our only option in close proximity to the boardwalk was Tropicana. We requested a room overlooking the ocean to our dismay, upon arrival the room was not impressive, decor was lacking, the floors were dirty and our view was definitely not of the ocean our boardwalk; such a disappointment. I must say we had a good time hanging out in the casino. Amenities outside of the room were superb. Not recommended for romantic getaways.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
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I visted here on:
Feb-15-2008
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Meetings
Singles young
I do not recommend this hotel for:
Romantic getaway My age:
35-49
table games were very high in price... $ 50.00 roulett tables and thats it.. no $ 25.00 tables. i thought that was crazy when i normally play $10-15 tables... maybe i am just cheap.. i wouldn't go back here. the rooms were dirty and the bathroom was very questionable. my wife went into the club she said she felt like she was back in high school. if you like high priced tables dirty bathrooms small bedrooms and stupid clubs you should go here.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
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I visted here on:
Feb-16-2008
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I do not recommend this hotel for:
Romantic getaway
Singles older
Singles young
Tourists
Upon arriving at the Tropicana my wife and I found parking and check-in to be somewhat of a hassle. The hotel staff came across as being rude, the room requested wasn't available and the drywall on the celing above the shower was falling down. I feel that the "value" of the room was not worth even the discounted rate we paid. As "first timers" to Atlantic City on what I thought would be a unique getaway for our one year wedding anniversary, my wife and I were not at all impressed with the Tropicana. While in Atlantic City we did visit other casinos where we found the staff to be friendly and the hotel to be overall more appealing.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Was this helpful?
I visted here on:
Jan-11-2008
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Older people
Singles older
Singles young
I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Romantic getaway
Tourists
Checked into Tropicana at 10PM - guaranteed arrival, pre-paid. Clerk told me the meeting I came to attend did not exist - 20 minutes later "found" it. Went to my room - was given handicap room (I'm not)- room was filthy-never prepared for next guest. When bags were delivered, told to call manager, but he wouldn't answer the phone. Called housekeeping who said it was my fault - they couldn't access "my" room with their key. Took 1/2 hour for them to get there. They re-made bed & pretended to clean bathroom - which amounted to picking up wet towels & providing clean dry towels...bathroom was still filthy. Had no refrigerator or in room coffee. No maid service provided next day - a problem because handicaped shower allowed water all over bathroom. On check out told there was no complaint logged, so how could they do anything - remember, the manager didn't answer phone! Added $2.00 charge for using 800 service on phone - used hotel phone only to register wake-up call. I was told the charge is added to all rooms - and the desk clerk said couldn't be removed. The Manager did - and said would send me a certificate for "complimentary stay" - why would I ever go back? Worst accommodations I ever experienced - even third world countries have been fantastic - so what's the problem here?
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
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I visted here on:
Jun-25-2007
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists
I like staying here, but I wish they had more package deals for people that stay there. I know people that got a better deal than I and don't understand. And I would love to stay in the new hotel part but it is over my budget.
Also when I went to cash in my points for the casino I was told I could use them in a certain resteraunt and beyond I couldn't which the casino and the resterants have to be better informed. But the hotel was clean only when you get of the elevator on the floor there is always a weird smell. but then I guess we get used to it...... Thank You
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
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I visted here on:
9-Jul-06
Would I recommend this hotel?
Most likely.
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Business
Honeymoon
Older people
People with disabilities
Romantic getaway
Tourists
I do not recommend this hotel for:
Families with teens
Families with young children
I stayed here because of:
Beach
Casinos
Entertainment
My age:
35-49
Traveling with:
Spouse / significant other
My visit was for:
Romantic getaway
Would I stay here again:
Yes
Traveler rating:
Tropicana Casino & Hotel:
"Great stay" view full review
Jun 16, 2006: AtlanticCity.com customer
It was a very nice overnight stay. I will definitely come back again. I prefer the Havana Tower. I enjoyed the restaurants and activities offered. It was a fun atmosphere. I will be back to gamble more! I wish I won more! My last stay was a refreshing well needed overnight break.
Your hotel and casino staff was very courteous and effecient. I would come back again and stay longer.
I plan to come back again to take an older family member on a short stay. I like the easy access to the Boardwalk. She is in a wheelchair and that will be convenient. She is 103!!! She is in very good health though.
See you soon.
Thank you.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Was this helpful?
I visted here on:
13-Jun-06
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Singles older
Tourists
I do not recommend this hotel for:
Older people
People with disabilities
I stayed here because of:
Casinos
Entertainment
Shopping
Spa
