The room was not fully clean. There was a open container of milk left in the refg. and no soap left in the room. There was not enough help on to check you into the room, we were in the lobby for two hours just to get the room key.The parking also could had more help on,we drove up and it was very crowded. The view from our room was great but the hotel itself is a little far from the main attractions on the boardwalk.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Aug-18-2009
Would I recommend this hotel?
Most likely.
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Business
Families with teens
Older people
Tourists
The Tropicana hotel is ok,but the west tower room that we stayed was not clean!You can see stains on the curtains and tiles in the shower and shower curtain.The same I noticed on the elevators.As the doors closed you can see the dirt and dust on the doors!Never seen anything like it before.I also didn't like the fact that the smoking section of the casino was next to the buffet area.The restaurants and shops were ok.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Aug-11-2009
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Families with young children
Tourists
I do not recommend this hotel for:
Business
Honeymoon
Internet connection
Meetings
Romantic getaway
The Tropicana is a large, impersonal hotel with a full occupancy and no desire to try to please a guest. The check-in line was similar to Southwest airlines, without the friendly clerk. We were denied our advanced request for an ocean front room; we were denied our advanced request for a king bed; the clerk's attitude was take it or leave it.
The room was fair.There was no guest book or guide that would explain the location and hours of operation of the many restaurants, hotel security (what to do in an emergency), a map of the premises, a check-out guide, etc. Instead there was just a take-out pizza house menu.The towels were small and thin.
The hotel does not have enough signage. You have to find an employee to ask where things are. I was not the only person asking directions; a little crowd of lost guests would often gather around when I was asking someone directions.One employee chastised by wife for "not listening" when she repeated back his directions. How rude!
The positives of Tropicana are its convenient location- proximity to beach and many restaurants. The Palm restaurant was very good. Otherwise, I really can't recommend the Tropicana to anyone.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
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I visted here on:
Jul-31-2009
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
Hotel had many resturants and shops.We were disappointed with the poker bar in the Casino, we spent a significant amount of money there and were charged for drinks whereas at Trump Plaza there's a poker bar called Jezzabells where we drank for free.We had lunch at two different places one called Re Ras an Irish Pub and Carmines an Italian restaurant where the portions of food were enormous both resturants were very enjoyable and we would definitely return.
Comments : - Very happy you enjoyed yourselves. Thanks for booking at AtlanticCity.com.
Was this helpful?
I visted here on:
Jul-27-2009
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Great pool
I do not recommend this hotel for:
Families with young children
I stayed here because of:
Beach
Restaurants
Shopping
I stayed at the West Tower. The elevators were the worst. Took up to 30 mins. to get on. I've never waited that long before. I order a pot of coffee which took an hour. On check out that was a joke. Everyone was waiting for their baggage and their car and people were checking in at the same place so it was a huge mess. Would I stay again No way!!! The only thing I could say was nice was the room.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Aug-04-2009
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Business
Meetings
I do not recommend this hotel for:
Families with teens
Families with young children
Romantic getaway
Tourists
I stayed here because of:
Beach
Casinos
Restaurants
Traveling alone, I enjoyed my stay. My bed was very comfortable and I loved the shopping. However, I could not find the spa. The pool very small and the lounge area was a bit crowed. The entertainment selection was not my taste. I hoped for a more up-to-date, hip vibe. If I had to improve on anything it would be faster check in and room service. But overall for the price, I was able to get some Rest and Relaxation. I would do it again.
Comments : - Very happy you generally enjoyed yourselves besides that incident. Thanks for booking at AtlanticCity.com.
Was this helpful?
I visted here on:
Aug-03-2009
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Romantic getaway
Singles young
Tourists
I do not recommend this hotel for:
Families with young children
Great pool
Internet connection
I stayed here because of:
Beach
Restaurants
Shopping
We stayed on a Thursday night for a reasonable price ($97.00), which is easily the most I would ever be willing to spend in the future. We were considering staying Friday night until the front desk stated it would be $299.00 - no way is this hotel worth that much for a night. Not too mention the outdoor pool is a joke - I have seen motels with a better set up. In general, the hotel is old and outdated but decent enough to spend under $100 to stay there.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jul-30-2009
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Tourists
I do not recommend this hotel for:
Great pool
Honeymoon
Romantic getaway
Singles older
Singles young
While I am not wheelchair confined, I cannot walk long distances. I was assigned a room in the West Tower, which was the farthest from anything. Had to request a North Tower Room. Change of room was done expeditiously, however, I was charged an upgrade fee and had to walk to and from old room to meet the bellhop. Once settled the hotel stay was pleasurable. I and my family will definitely return but to the North Tower which is close proximity to everything.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jul-30-2009
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Older people
Singles older
Singles young
Tourists
I do not recommend this hotel for:
Internet connection
People with disabilities
Pet owners
I stayed here because of:
Beach
Casinos
Restaurants
The Tropicana has come a long way and is truly a gem in an ugly city. Unfortunately, I can't figure out how a mobster can build a palace in the desert but AC can't keep their beach front clean and decent. AC still pails in comparison to Vegas. However, the Trop itself has really had a nice face lift - stay there, you won't be sorry. I had three issues:
1. The public areas - not the rooms - elevators, food court, Seaside Cafe could have been cleaner.
2. Casino comps are a joke; don't put your dinners, spa treatments on your room charges, pit bosses aren't intelligent enough to figure that out and ALWAYS, ALWAYS check your points - I don't think casino personnel can count and don't expect any assistance; one class B act after another.
3. The check-in and concierge service are simply unprofessional. The Trop's personnel have no concept of customer service. Nothing is done for you - an action passed is an action completed for their front desk staff. I was frustrated everytime I went down there.
Summary - this is a nice hotel with much to do for all - kids too. YOu will enjoy your stay in general. Stay in the Havana tower - the other towers are junk and for the unfortunate senior citizen who doesn't check the internet. If you are a gambler, gamble somewhere else. If you are a neat freak IN THE PUBLIC areas, keep your nose in the air so you don't see the junk on the floors. The Comedy Club was very good - enjoy it, it is worth the ticket price and one-drink minimum. Don't see Fame unless you get the ticket for free and even then, you should consider using it to scrape the crumbs off of the Seaside Cafe tables. Fame was simply terrible - I mean really bad. Carmines restaurant is fantastic as always and Cuba Libre is second to none - loved them both. The beach service at the Trop is super as well - towels galore and the prices aren't too bad for a chair or cabana. I was impressed.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jul-20-2009
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Singles older
Singles young
Tourists
I do not recommend this hotel for:
Older people
People with disabilities
The water pressure was very low in the shower.That could be improved.I would like to see some type of schedule written up listing the
shops in the area and where they are located.I feel this should be given out at check-in time.Also your personnel could act alot more friendly,remember its how you are treated that really makes or brakes your decision to return or not. Some of your staff needs training to become better at making your guests feel welcomed.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jul-13-2009
Would I recommend this hotel?
Most likely.
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Tourists
I stayed here because of:
Beach
Restaurants
Shopping
When checking in we were not greeted very well. We felt very confused about where things were located around the hotel. We could have used some type of brochure or explanation of what we could find and where to find it inside the hotel. Once we figured out where things were we had a fun time celebrating our 10th anniversary. The casino was fun and had many games and slots to choose from. Other staff we encountered, from security to check out desk were friendly and helpful. We saw Transformers on their I-Max theater and it was great!
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jul-08-2009
Would I recommend this hotel?
Most likely.
My ratings are: Value Rooms Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Internet connection
Older people
Singles older
Singles young
I do not recommend this hotel for:
Families with young children
Great pool
Honeymoon
Romantic getaway
This hotel is clean but the service is lousy during check in and check out time the elevators don't run fast enough. Not enough personnel at the counter to expedite check out time. One of express check out machine was not working throughout my stay there. But overall I wasn't totally dissatisfied. I would strongly recommend this hotel to someone for a quick getaway. The rooms are very clean and large, the beds were nice and comfortable. Entertainment was very good.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jul-01-2009
Would I recommend this hotel?
Yes!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Families with teens
Meetings
I do not recommend this hotel for:
Families with young children
Great pool
The elevators take forever and there is no usable staircase as an alternative. They are improving their elevator controls or so the signs said but I heard this has been going on for 6 months. I had to wait for an elevator in a long line for over 45 minutes to get to my room and I never caught a down elevator for 2 days. We always had to take a back staircase that dumped you out at the parking garage and then use that elevator to get to the casino floor. All this was very frustrating and a total inconvenience for our entire stay. There is no way it should take 6 months to fix this problem. There should be elevator repairman on the job 24/7 until the problem is fixed. Spend the money you have no problem having me spend my money.
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jun-13-2009
Would I recommend this hotel?
No way!
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
We got off to a bad start because check-in at Havana Tower (parking deck) was a horror. The concierge desk had only one person who refused to call for help. We waited for nearly 20 minutes and the poor check in service nearly ruined things for us. However once we got to the room which was a nice, big, clean room things improved. Room service was courteous and fast. We loved being right on the boardwalk. Hotel shops were terrific
Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!
Was this helpful?
I visted here on:
Jun-15-2009
Would I recommend this hotel?
Most likely.
My ratings are: Value Rooms Business Location Cleanliness Check in / front desk Service Casino
I recommend this hotel for:
Honeymoon
Singles older
Singles young
Tourists
I do not recommend this hotel for:
Families with young children
I stayed here because of:
Beach
Casinos
Restaurants
Shopping
