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Atlantic City Hotels & Casino Reviews » Showboat Atlantic City Casino Hotel
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Instead of rewriting my experience. I will post the letter I sent to hotel management.
Letter reads:Dear Sir or Madam,
I regret having to write to you about an unpleasant experience I've had with your company. I prefer to contact a company only in praise of an employee or the company's actions. Unfortunately, my situation is such that it is necessary for me to forward a complaint to you.
My husband and I stayed at the Showboat Atlantic City on the evening of May 21, 2010 and checked out on May 22, 2010. We were looking to spend a night away from home and celebrate my husband's birthday. After a night in the casino and nightclub, we returned to our room shortly before 2 A.M. This is where the nightmare began. Upon entering the room, we smelled a distinct marijuana scent coming from the adjoining room. As I began to place a towel under the door to keep the plumes of smoke out of our room, I was overcome by the smoke. My husband called down to the front desk and after numerous transfers, security was finally going to be sent up to our room. I became so sick that I was confined to the bathroom until help arrived. Once security entered our room, they asked my husband whether WE had someone else in the room (suggesting that person smoked the marijuana). After he explained that we were alone, I emerged from the bathroom and was taken down to the nurse, with difficulty breathing and coughing. My husband was worried and afraid for me. He called down to the front desk again and reached Justin, the manager on duty. Annoyed with my husband's call, Justin told him, "If you stop calling, maybe I can get something done." This is unsatisfactory behavior from a representative of your company.
While being seen by the nurse, I was presented with a key to a new room. I hardly felt this was compensation for what we went through. Our night was completely ruined. Not only was our night ruined, my livelihood may be affected. I am scheduled to take a drug test on May 25, 2010, after nearly two years of unemployment. I am now faced with bearing the weight of the possibility I may test positive because the Showboat fosters an environment where marijuana non-smoking in rooms is customary. As for the guests in the next room, Security attempted to knock on the door of the smoke filled room, but no one answered. I find it completely unfair to us that we were not the one's doing anything illegal, yet the true perpetrators could simply choose not to answer the door and continue to enjoy their night. Why were the police not involved? Its sad The Showboat accepts this sort of behavior from your guests as status quo.
My husband and I have spoken with Justin the night manager, and Scott Duberson, the Hotel Operations Supervisor and have gotten nowhere. Scott offered us a twenty five dollar food voucher. I find this laughable considering I was exposed to toxic smoke and the room cost us over two hundred dollars for the night. It is nice to know that my health and livelihood have been valued so low. I believe anything less than a full refund is unacceptable.
UPDATE: Hotel management called my husband and claimed we'd receive a refund. Needless to say that has NEVER happened.. DO NOT STAY HERE... The security and nurse acted as if marijuana smoking is happens on a regular basis and they do nothing about it. This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.
( 7 of 12 people found this review helpful)
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I visted here on:
May-21-2010
Would I recommend this hotel?
No way!
My ratings are:
  Value
Rooms
Business
Location
Cleanliness
Check in / front desk
Service
Casino
I recommend this hotel for:
Romantic getaway
I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
I stayed here because of:
Casinos
My age:
35-49
Traveling with:
Spouse / significant other
My visit was for:
Romantic getaway
Would I stay here again:
No way
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