Atlantic City Hotels and Casinos Reviews

Atlantic City Hotels & Casino Reviews » Showboat Atlantic City Casino Hotel

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Traveler rating :

Showboat Atlantic City Casino Hotel : "Loud Next Door Neighbors" view full review

Apr 18, 2009 : Michael P.

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The walls between rooms were paper thin. Thought the people in the next room were in my room during the night. Kids running up and down the halls screaming. Also we were not told that not every restaurant was open every day. Should have been told this when we made the reservation. We had to walk to other hotels for some of our meals which was very inconvenient. It was not a good experience overall, and I would not go back.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Apr-13-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Older people

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "Never Again" view full review

( 18 of 18 people found this review helpful)

Jan 21, 2009 : Elizabeth H.

Ask me a question

It took us over 1 hour to be checked in. The young man registering folks kept leaving the check-in counter and going into a room for 10 minutes without explanation.

The next morning, went to Casino to play blackjack. The few tables running were full. Waited over an hour for additional blackjack tables to open. Many others were waiting too. Doesn't seem to be good business practice for a Casino!

The sandwich restaurant was poorly run, with several items on the menu not available. Servers were very unfriendly - acted disgusted when we asked a question.

We were told that there were alot of layoffs and the employees (in casino and restaurants) were disgruntled. I anticipate that there will be more layoffs because when you treat customers like we were treated, they don't come back.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Nov-07-2008

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Location

Cleanliness

Check in / front desk

Service

Casino

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "better than average" view full review

( 1 of 1 people found this review helpful)

Jul 26, 2008 : paul G.

This was my first overnight trip to Atlantic city and it was very relaxing one. It probably would have been a little bit better if the front desk would have been more hospitable, the waitress at the coffee shop would have been more courteous, and if the shuttle that runs from casino to casino would have ran more frequently. there was also an issue with the pool (its too small). other than that i had a great time and the dealers were very personable.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Jul-22-2008

Would I recommend this hotel?
Yes!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Families with teens
Families with young children
Older people
People with disabilities
Tourists

I do not recommend this hotel for:
Honeymoon
Singles older
Singles young

I stayed here because of:
Beach
Casinos

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

Traveler rating :

Showboat Atlantic City Casino Hotel : "Long Waits" view full review

Aug 21, 2007 : Kimberly A.

We had to wait almost an hour to check in. Then we went to the room to find out we had to wait almost 45 minutes for our luggage to be delivered. We decided to go and get our luggage ourselves.

At breakfast the next morning, the buffet was closed and there was one restaurant on the second floor opened. We had a 45 minute wait there as well. We decided NOT to wait and went down to a smaller restaurant on the first floor. The service was SO SLOW. We waited about 30 minutes and got out of line there too. Others were also complaining around us. We had faster service in Las Vegas. It was very annoying. It was not the amount of guests there, but the service we did not like. The first restaurant we went to had plenty of tables but no staff to wait on us and therefore the wait was long. I did not go on a getaway to wait in lines. This was not an enjoyable trip.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Aug-14-2007

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Families with young children
Honeymoon
Romantic getaway

I stayed here because of:
Casinos

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "Room Service A Must!" view full review

( 4 of 4 people found this review helpful)

Jul 13, 2011 : Melanie H.

Arrival began well upon checking in. Went to room to drop off luggage and then out to eat. Returned to find room key not working and had to go to the front desk. We had to check in again. We then returned to the room only to have security knocking on door telling us we had to return to the front desk this was now the 3rd time. Guest services at this time was helpful but never gave a reason why this happened.
There was a hole in the coverlet on the bed and the sheets were ripped. There was hair on the bathroom floor that was not ours. Reported the hair to housekeeping and they allegedly came and cleaned. Ordered Room Service for breakfast and that gets an A plus for service and food. On the last day there was loud drilling in the hall around 8:30 a.m. - who wants to hear that on vacation? I am sorry but the experience of booking through you was great but the hotel was less than satisfactory.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - This is a very helpful review, people will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Jul-06-2011

Would I recommend this hotel?
Most likely.

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Families with young children
Pet owners
Tourists

I do not recommend this hotel for:
Honeymoon
Romantic getaway

I stayed here because of:
Beach

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "Show Boat" view full review

( 0 of 2 people found this review helpful)

May 29, 2011 : Leslie M.

I had a issue with the additional buffet that I purchased. I got hung up in traffic and I arrived after 9p.m and the hotel told me the buffet was closed and the agent who checked me in and her boss refused to try to help me. I found this very rude especially since we were talking about a matter of $10.00. I found this very penny wise and dollar foolish. I checked into the hotel and went elsewhere to gamble.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - We are sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
May-26-2011

Would I recommend this hotel?
Most likely.

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Honeymoon
Older people
Romantic getaway
Singles older

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Just me

My visit was for:
Leisure

Would I stay here again:
Maybe

Traveler rating :

Showboat Atlantic City Casino Hotel : "Gross and disappointed" view full review

( 2 of 2 people found this review helpful)

Jul 2, 2010 : Patricia S.

Not only was my room request not granted but the room was not clean. There was coffee still in the coffee pot when we arrived, the shower had pubic hairs all over. When I cleaned the room myself I took a shower and the water keep turning off. When my husband and I requested to be moved our answer was for an additional 39.00 a night we can change your room. Very poor customer service. We went to the pool and the lifeguard was clipping his finger and toe nails. Would not recommend this hotel/casino to anyone.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Jun-17-2010

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Casinos
Entertainment

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "Won't do Showboat again!" view full review

( 2 of 2 people found this review helpful)

Apr 15, 2010 : JUDITH S.

First impression,No porters to help with luggage. We check in to find that the Buffet is closed all day on Thursdays.You help (not front desk) such as cashiers would chat would other workers while we waited. Also I fought...I do mean fought with someone about needing add'l pillows.
His name was Anthony, a supervisor, and I explained I had a condition that I needed extra and he wouldn't send up....finally he did.
Rude and unaccommodating.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Apr-01-2010

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

My age:
50 plus

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

Traveler rating :

Showboat Atlantic City Casino Hotel : "Disappointed" view full review

( 2 of 2 people found this review helpful)

Oct 25, 2009 : Robert C.

I had spent thousands of dollars while there and got absolutely NO compensation. They wouldn't even make rsvp for a show at another hotel for me and my family. There was no entertainment at the casino and no information pertaining to events, specials, shuttle services between casinos, etc. The room was clean, however no attention to detail. An example, I had to call housekeeping because there was no coffee or cups in the room. When he arrived, the person knocked, handed me a bag and left without saying a word. I felt like a third class visitor and would probably not return again. Very disappointed with the way we were treated.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Oct-17-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Beach
Casinos
Entertainment

My age:
50 plus

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "sooooo disappointed" view full review

( 3 of 3 people found this review helpful)

Aug 28, 2009 : john B.

we stayed @ your showboat location from 8/24-8/27/09 my husband made the reservations as a surprise to celebrate his birthday on 8/24 and our 20th anniversary on 8/25. When we checked in your hotel had us in non smoking and we had to prove with the confirmation my hus printed that he ordered smoking they said there were no more rooms available then 1 min later there was.Now my husband was visibly upset that his plans were going wrong now. When we arrived at our room I opened the curtains and to my surprise we had a breathtaking view of a wall that's it a wall. We proceeded to complain about our room & were told there was nothing that could be done. Your staff from beginning to end is the most unpersonable staff we have ever encountered in any hotels we have stayed over the course of 20 years. We have to rate you by far the worst. I felt so bad for my husband here he planned this surprise to celebrate & I would have complained further to your staff & supervisors but I did not want to upset my husband anymore. He kept on apologizing to me for the horrible room. Your staff was made aware of how important this trip was to us & nobody cared to make it better no apology no kindness no nothing. If that is how you train your staff then somebody better include a smile and a touch of kindness in the rule book. Just because we asked for a smoking room does not make us second class citizens, our money is just as good as non smoking & it paid the bill just the same. When we checked out I advised a supervisor that your check in & check out staff needs to be worked on & her answer was not what was wrong it was I will have to look into that. Thank you for ruining my 20th anniversary which was suppose to be a good memory turned out to be a horror. I will tell everyone traveling to AC not to stay at showboat.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Aug-24-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Older people
Tourists

I do not recommend this hotel for:
Romantic getaway

I stayed here because of:
Beach

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "Showboat Hotel & Casino - A Nightmare Experience" view full review

( 5 of 5 people found this review helpful)

Aug 20, 2009 : Pedro C.

Ask me a question

My recent stay (August 2009) at Atlantic City's Showboat Hotel & Casino was the worst hotel experience I have ever encountered. My roommate and I were locked in our rooms from the inside due to a mal-functioning bolt lock which is a huge fire and safety code violation. Even the Locksmith and Security Supervisor accidentally locked themselves in our room while testing it again. This was a very unnerving way of starting my vacation. They showed no guest safety concern and did not acknowledge a problem....I had to work very hard to get my room changed and had a very difficult interaction with the front desk supervisor Maryann. Needless to say, my experience did not improve from there. The room that I was eventually changed to was a different floor but in worse condition than the one before. Absolutely no water pressure at the shower, poor ventilation (smoke) in the casino. I attempted to give Showboat another attempt to make this right by speaking with another front desk supervisor (Rose) who was very supportive, but was given the impression that she had no authority to make this better for me and my guest. She provided me with the name and contact numbers of the hotel manager and hotel director. I left a detailed voice mail message for the director, Mr. J. Welch right after speaking with Rose, but I have yet to hear back or receive an apology for a terrible experience, poor customer service, and acknowledging guest safety concerns. The thought of having to leave my room during a fire or emergency in the middle of the night and not being able to gives me chills. I would hate that another paying customer goes through even half the poor experience I had. P.C., Coral Springs, FL

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Expect an email from us shortly.

Was this helpful?

I visted here on:
Aug-06-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Families with teens

I do not recommend this hotel for:
Business
Families with young children
Great pool
Internet connection
Tourists

I stayed here because of:
Entertainment
Spa

My age:
35-49

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "So So " view full review

( 0 of 2 people found this review helpful)

Jun 29, 2009 : JOSEPH C.

Ask me a question

We stayed at the showboat and the location is not bad, the beach in front is not big and has too much dried up sea weed, if you go down further to the other side of the rides the beach is much cleaner. I was a bit disappointed in the room as it had this mildew smell as if the carpet was never cleaned,it also has this must smoking smell to it even though i am a smoker this smell just didn't sit well with me. I had to have the cleaning lady spray several times.

The room itself was actually nice and and I enjoyed the view other then the smell I did enjoy my stay.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Jun-26-2009

Would I recommend this hotel?
Most likely.

My ratings are:

Value

Rooms

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Singles older
Singles young

I do not recommend this hotel for:
Romantic getaway

I stayed here because of:
Beach

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

Traveler rating :

Showboat Atlantic City Casino Hotel : "Very disappointed." view full review

( 4 of 4 people found this review helpful)

Jun 25, 2009 : James D.

Ask me a question

Told the check-in clerk we had requested high floor overlooking ocean. He said the highest they had was tenth floor. We got to the room our view was a large building under construction with dumpsters and cranes.We called desk and told them we wanted ocean view, was informed that was the only room they had. First night, couple next door argued and yelled all night. Second night, children running up and down the hall yelling. Buffet was great!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. We can only request rooms, they are not guaranteed. As you can imagine, many people request the same view and they are only available first come basis upon checkin. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Jun-11-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Restaurants

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Showboat Atlantic City Casino Hotel : "Absolutely horrible!" view full review

( 4 of 5 people found this review helpful)

Aug 30, 2008 : Dana D.

It is extremely upsetting that I booked my room for 2 beds and got there to be told that I only got one. It wasn't as if I was there with a significant other. I was there with an associate. We were not about to share a room! Not to mention that I checked in at 7:30pm and it still wasn't ready or cleaned! I paid almost $600 for two nights and both were spent on a cot! I proceeded to the front desk and they gave me a fit about my unhappiness. It was as if they didn't care. I will not be back to the Showboat.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this Dana . We will contact hotel and you know results. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-14-2008

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Internet connection
People with disabilities
Pet owners

I stayed here because of:
Entertainment

My age:
18-24

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
No way

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