The morning after we checked in, when I went to shower, I noticed something wasn't quite right. The little knob that turns the water from a regular stream to a shower spray seemed broken; it actually came off in my hand. We called the front desk who said they would send someone from maintenance. Being highly skeptical, I assumed my shower would be taking place later in the day. Within 10 minutes, there was a knock at the door. It was a maintenance man. He looked at the problem, said he needed a part and that he'd be right back. He actually was back within another 10 minutes. He replaced the part, then took a few extra minutes to check the shower. He told us the shower head had apparently been broken, too, obviously by the previous room dweller. He said he could replace the head, that he just needed the part. He came back within 15 minutes and the shower ran properly. When we asked the maid to bring us extra towels, she not only gave us towels, but extra coffee/filters for the in room machine. Believe me, we were definitely appreciative. After our stay, I told several friends from work about the positive experience we had. I know at least one other person has booked a room there since.
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