I printed out my reservation from this site in order to show the front desk. She said that the confirmation number from this site didn't have any significant and that she couldn't use it to look up my reservation. She took a very long time to find my reservation even though I told her that my last name had a space it. She scanned all of my credit cards in order to find the reservation which didn't help her locate it. Finally, I told her again to put a space in my last name and this time she listened and she found it. She was unprofessional and unwelcoming. We had traveled a distance in traffic to arrive at the Borgata and the experience at the front desk was not a very nice way to welcome guests.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

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I visted here on:
Jun-27-2009

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists


I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

In general I would say that the Borgata is ok. The room (and amenities e.g. movie rental) and the restaurants are very overpriced but I expected this. The check-in took longer than I thought it should take and one of the room keys didn't work. But I felt that the staff were responsive and would do most of anything you might request. For example, the TV remote control didn't work (possibly batteries) and it was replaced within a reasonable amount of time.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this,Ron. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-23-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service

I recommend this hotel for:
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists


I stayed here because of:
Entertainment
Restaurants

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

First time in AC , so I wanted to stay at what I thought was the best hotel.The room was a little under what I expected from what I heard from others. The restaurants were very expensive and the approximately to the boardwalk wasn't good not to mention having to wait for several buses to come by that were not full.I think my next stay will be at one of the casinos on the boardwalk where there seemed to be more activities, its too bad because i was really expecting a nice visit at the Borgata.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Jul-29-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service

I recommend this hotel for:
Business
Internet connection
Older people

I do not recommend this hotel for:
Families with teens
Families with young children

I stayed here because of:
Casinos
Restaurants

My age:
35-49

Traveling with:
Business associate

My visit was for:
Business

Would I stay here again:
Maybe

The casino and its facilities our first rate. Lots of winners at gambling. Fabulous restaurants to choose from and many hot clubs. The hotel in general is beautiful and clean. However I would not book a room here again, the rates our over the top for a room that looks and feels like your average Holiday Inn. The TV was ancient, the phone was broke, the bathroom was not clean to my standards, the ice machines were broke and burns in carpet. I let my dissatisfaction be known and was simply told sorry but there is nothing we can do.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Apr-19-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Great pool
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Older people

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Just me

My visit was for:
Leisure

Would I stay here again:
No way

Expected a lotmore for the money. Check-in was too long, was initially given wrong room, no apologies made. Hotel was not exceptionally great, was sort of boring. Buffet was way too expensive for bacon and eggs. Hotel staff not the friendliest. I would probably only stay here again if the room is free. The hotel is not that far from shopping and the other casinos but it was a pain to drive everywhere or take a taxi. I would prefer next time to stay close to the shopping area and within closer proximity to the rest of the casinos. I must say though that the parking fee is reasonable, but it should be, the room cost an arm and a leg!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Jan-06-2007

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people
Romantic getaway

I do not recommend this hotel for:
Singles young

I stayed here because of:
Entertainment

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

Unfettered smoking in the hallways near elevators on the guest room floors in violation of N.J. smokefree laws. Not only was the smoke annoying, but people would congregate all night long. Very noisy. For a hotel only 3 years old, the rooms could have been cleaner. Carpets were stained, paint peeling on shower ceiling, mildew in shower. The breakfast buffet was expensive (not the issue) but most of the food was cold and our waitress was surly. Don't get me wrong, this is a quality hotel, but it just doesn't stand up to Las Vegas in quality and service.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Oct-07-2006

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Great pool
Internet connection
Meetings
Older people
Singles older
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Pet owners
Romantic getaway
Singles young

I stayed here because of:
Restaurants

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

I was not happy that the Hotel was away from the main strip of Atlantic City. After arriving and waiting on the very long line to check in there was a problem with the elevators and we had to wait to go up to our room which none of the employees there that I asked when we could use the elevator really seemed to care. Not very friendly people that work there or visit there. Not worth the money. Will not visit there again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Aug-17-2010

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino


I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

The floors were not very clean. There was no turn down service. The mini bar was empty. There were no glasses in the room. The alarm clock was not lit. Also, the room smelled like smoke and there were no bath robes available. The restaurant where we ate was very over priced and the food was sub level. We enjoyed the entertainment but probably will not stay at the Borgata again unless there is someone's performance we want to see.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments:
- Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Mar-13-2009

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Tourists

I stayed here because of:
Entertainment

My age:
50 plus

Traveling with:
Family

My visit was for:
Romantic getaway

Would I stay here again:
No way

Very expensive and no good food either via room service or eat-in restaurants. Food is very expensive and service in the restaurants was horrible. Very few choices and nothing economical to choose from. After staying at other casinos in A.C. this was by far overrated. Have been to Vegas on numerous occasions and wow they provide service and variety, in food and entertainment. We were very disappointed in the exorbitant price of the room which really offered us nothing and then to have the nerve of posting in the rooms that whatever you use will be charged to your credit card-Wow! The Borgata is way off the beaten path and therefore should have more affordable restaurants offering some down-home cooking and a bargain for your money since the losses at gambling are excessive. Even the casino hosts were evasive and did not satisfy our curiosity nor did she honestly answer any of our questions. Inside the casino we had to wait for 40 minutes or more to even get a soda while playing at the machines. The shifts were constantly changing and no service to the customers. This whole operation needs a service in making the customers and patrons happy. It surely leaves a lot to be desired!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Oct-22-2007

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Romantic getaway

I stayed here because of:
Casinos
Entertainment

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

Over rated this place is not worth the money. They claim it is a Las Vegas experience in Atlantic City, I have been to Las Vegas several times and stood at many of their hotels and this hotel couldn't shine the shoes of the door man at the worst hotel in Vegas. The managers at the Borgata were unaccomidating, the restaurants were terible service wise and quality of food. The night life in the hotel is extreamly over priced and is not worth the money. When given the chance to make right on their neglagence they treated me and my guests as if they did not need our business. I will never revisit this hotel casino again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
21-Jul-06

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I do not recommend this hotel for:
Families with teens
Great pool
Older people
Singles older
Singles young

I stayed here because of:
Entertainment

My age:
25-34

Traveling with:
Business associate

My visit was for:
Leisure

Would I stay here again:
No way