Unfortunately, when we were checking in the clerk had trouble finding our reservations. He said he did not have the room we had asked for in our computer reservations. We explained to him we should have the room we asked for a month ago. When he called over a Manager the situation was cleared up. Another problem was encountered on Tuesday. We left our room at approximately 9am and did not return until 4pm, and our room had not been cleaned. When I talked to Hotel Services they contacted Housekeeping and told them to rush clean the room. Approximately one half hour later I again spoke to Hotel Services and she(Kathy) told me the room had been cleaned. When we got up to our room, the cleaning had not been done. I went down to speak with Mr. John Kalaponis and he fixed the problem.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
May-04-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Casinos
Entertainment
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

The bed did not have proper fitting sheets or a mattress pad, making it very, very uncomfortable. For some reason, Ballys chose to remodel all of the restaurants at once, except for Johnny Rockets and Pickles, so fine dining was out. I would not recommend the Wild West Buffet -- way overpriced.
Signage was poor and confusing (the restaurants signs said "temporarily unavailable," the same as th sign put out at the Sidewalk Cafe when it closed after lunch -- we only learned of the remodeling in a local weekly.)
Overall, I would say the place is not very "user friendly." Our check-in clerk was very good, and the room was beautiful. I'd go again if assured the bedding would fit the bed right and we could get a decent meal.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
May-04-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
Families with teens
Romantic getaway
My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

Overall the hotel was good, we had a problem at check-in, since i booked over the phone with a central booking agent the hotel did not have my reservation, had a bit of a headache but they found it. The room was very spacious but had no window i didn't like that.The service was good and staff very nice, next time i will call the hotel directly to book.The casino was great, and the restaurants were good. Would stay again.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Apr-22-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Romantic getaway
Singles older
Singles young

I do not recommend this hotel for:
Families with young children
My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Maybe

I was very pleased with my stay at Ballys. Parking was a breeze and check in was quick and easy. I booked online and was afraid I would wouldn't get the room I requested for but the clerk was very nice and my room was just what I wanted. Arturo's restaurant was amazing. The food was excellent and well worth the money. The casino's were also very well kept and there were so many different places to play.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Apr-19-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Families with teens
Older people
People with disabilities
Romantic getaway
Tourists


I stayed here because of:
Casinos
Entertainment
Restaurants

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

This is the second time my friends and I have stayed at your hotel. Whereas we find the rooms to be the cleanest that we have stayed at, there were some concerns. The check in process is extremely long compared to other places we have stayed. Our reservations have been made online, not directly with the hotel. Both times, we have requested a room with two beds, smoking. Both times, we have been put into non smoking rooms. We have also had to call to the front desk because our TV remote did not have batteries in it. Other than those minor discrepancies, we have enjoyed our stay. We are avid poker players so that is where we spend 98% of our time. The poker room has always been nice, the staff and dealers courteous. The table service is horrendous. It was literally 30-40 minutes until your drink arrived. There has always only been 1 or 2 servers for the entire room. Need to have more / better service available to those of us who spend 6-10 hours at a time playing poker.
Love the new promotion with the discounted room for playing 5 hours of poker. Good deal!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Apr-12-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people
Romantic getaway
Singles older
Singles young
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Just me

My visit was for:
Leisure

Would I stay here again:
Yes

The room that we stayed in was not worth the $800 we spent for the two nights. The carpets looked as if they had not been cleaned in a few years, the tub in the shower did not drain well and it smelled like people were smoking on our "non-smoking" floor. Perhaps this was a one time occurrence, but I would think that a multi-million dollar casino would be on top of the conditions of their rooms. We stayed at Ballys Park Place and The Wild Wild West Casinos because we like the atmosphere of the casinos; however, the room was a complete disappointment.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Apr-11-2008

Would I recommend this hotel?
No way!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino


I stayed here because of:
Casinos

My age:
25-34

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
No way

I thought that the room would have been more lavish for the price. It was clean, but there was no hot tub and I went for a romantic getaway thank goodness I we were able to create our own romantic atmosphere. I really do not think I would stay at Bally's again. Because I'm not a regular gambler at Atlantic City and did not have any comp points I believe they put us in the room they did.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-28-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Maybe

No food after 10pm. resorted to room service which was expensive. Service was slow it took over an hour to come to the room. Casino was good won some money. Staff workers were friendly and extremely helpful. Not overly crowded. Only complaint was that all restaurants were closed and we walked for miles in circles to get to another place. Each restaurant told you to go to another. Rooms were clean. Buffet was excellent. Highly recommend the hotel to others. Will return for another visit.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-24-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Families with teens

I stayed here because of:
Casinos
Shopping

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
No way

Check in was very slow. There was not enough help. I requested on king bed, but they only had two full beds available. Besides that, everything was great. The room was neat and clean. Wild Wild West Casino is better than the regular Ballys Casino, but since they are right next door you can go to both. The casino is right on the boardwalk too and that was nice for the next day. It's right next to the new pier. Good hotel, I would go back.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-19-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service


I stayed here because of:
Casinos
Entertainment

My age:
25-34

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

After we checked in,my room was in the Claridge Tower.I was not to pleased to see that,but I am one to at least give it a chance.The room we were given was very dusty,It really felt dirty.We did let the front desk know that we were not happy and the management did switch rooms for us and the second was alot cleaner and was dusted.I do commend the management for acting quickly and moving us.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-13-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Internet connection
Singles older
Singles young

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Older people

I stayed here because of:
Casinos
Entertainment

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Maybe

I booked a room at Bally's online and at check in was given a room at the Claridge. I do not think the room was worth the amount of money I paid and I was not happy that the total amount was charged to my credit card even before checking in. I was under the impression that the credit card was to hold the room. I decided after to pay with a different card and was unable to. This has never occurred at other hotels in Atlantic City

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on:
Mar-07-2008

Would I recommend this hotel?
Most likely.

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Business
Meetings
Older people

I do not recommend this hotel for:
Romantic getaway
Singles young

I stayed here because of:
Business

My age:
50 plus

Traveling with:
Business associate

My visit was for:
Business

Would I stay here again:
Maybe

I never was at Bally's before but what a great place. Everything was spotless. We felt like we were in a whole nother world. Never had to worry about anything. Once your here you never have to leave, whatever you need is at your fingertips. We had a great time. Everyone was awesome,always willing to help. I will never stay any other place, because once you stay here there is no other place like it. Thank you again for a great night, next time it will be for longer Thank you!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Mar-07-2008

Would I recommend this hotel?
Yes!

My ratings are:
 Value
 Rooms
 Business
 Location
 Cleanliness
 Check in / front desk
 Service
 Casino

I recommend this hotel for:
Honeymoon
Romantic getaway
Tourists

I do not recommend this hotel for:
Families with young children
Pet owners

I stayed here because of:
Casinos
Entertainment

My age:
35-49

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
Yes

Check in was effective, clerk explained options to us about hotel, breakfast, etc. Our room was not ready when we arrived but we were in it within 1 hour. Most importantly, the room was clean when we arrived. We have stayed at various other casinos over the years and by far, Bally's had the cleanest rooms.
The entire casino was clean and security was quite visible which was reassuring to us. Most of our time was spent in the poker room where my only complaint would come from. The table service was quite bad on a Saturday night. All tables were full but they only had two people bringing drinks. It took a minimum of 30 minutes to get a drink which was disappointing. That being said, the dealers were all very nice and very professional but knew how to joke around as well. There were a couple tables that had arguments over hands and the dealers as well as the pit bosses handled them very well. It was annoying to have to listen to the arguments and I would say that at least two of them should have been asked to leave but they weren't.
Overall, as many times as we have been in Atlantic City, Bally's is the only place we have decided to definitely come back to.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

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I visted here on: