Atlantic City Hotels and Casinos Reviews

Atlantic City Hotels & Casino Reviews » Ballys Park Place & The Wild Wild West Casinos

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Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "very bad time" view full review

( 2 of 2 people found this review helpful)

Nov 2, 2009 : Keith Bull

I just wanted to let you know that we booked a hotel room at Bally's online in Atlantic City through your company. I was extremely disappointed with the room with a non-working jacuzzi and if I wanted to use the hotel jacuzzi I had to pay 10 dollars. When I called to complain about the situation the front desk told me it wasn't their problem because I didn't book directly with them but through a third party. I explained that as an agent for the hotel they should be able to help me because they are giving your organization permission to book out rooms. They told me that they could give me a different room but it wouldn't have a jacuzzi in it; it did however, have an ocean view (big deal). I am not going to Atlantic city to sit in my room and look at the ocean. When we did move our room the next night my husband got bug bites all over his stomach. I realize the cleanliness of the hotel is not your problem, however, if I had gotten what I paid for in the first place (a room with a jacuzzi) there would not have had to have been a room change at all.

I just feel the all-around customer service leaves a lot to be desired. I was a guest and to be treated the way I was and subjected to infestation of bugs was totally unacceptable.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Expect an email from us shortly.

Was this helpful?

I visted here on:
Oct-25-2009

Would I recommend this hotel?
Yes!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Beach
Casinos
Entertainment
Restaurants
Shopping
Spa

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Said it was ballys, UH...it was Claridge..what a dump" view full review

Aug 17, 2007 : AtlanticCity.com customer

We reserved a room at Ballys, but was given Claridge on arrival. We were put in a corner room that was small and dirty, our neighbors were a large crowd that loved to karaoke at 3 am, and loved to throw up on there sheets ( What a smell) and have them piled up in the hallway. On a scale from 1 to 5 and 1 being the worst, I would rate Claridge service and casino a 2 and rooms a 1.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Aug-12-2007

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists
My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Stay at Bally's Park Place" view full review

( 2 of 3 people found this review helpful)

Sep 26, 2011 : Milagros Sanchez

Ask me a question

My husband and I did not get impressed this time around. We have stayed years before and this time we did not feel comfortable. We had to change rooms because even though we requested a nonsmoking room, the room smelled badly like cigarettes. Then the second room we got was not nice at all. We accidentally left our cellphone charger, called lost and found and they yet to call me back. I will never come back again. Sorry, it is not good with their service.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - We are sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Sep-23-2011

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Casinos
Entertainment

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
Yes

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Ballys" view full review

( 8 of 8 people found this review helpful)

Aug 20, 2010 : AtlanticCity.com customer

Ask me a question

The check-in process was very slow. There were not enough people to assist during a busy time. The room was not clean. Even after calling the housekeeping and asking them to vacuum the room, it was not done. In addition, dirty glasses were left in the room and the bathroom garbage was not emptied. Dust was all over the television. The room was extremely disappointing and not what I would expect at this caliber of a hotel. We chose this hotel for value and convenience and it did not live up to our expectations.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Was this helpful?

I visted here on:
Aug-16-2010

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Location

Cleanliness

Check in / front desk

Service

Casino

I stayed here because of:
Casinos
Entertainment
Restaurants
Shopping

My age:
50 plus

Traveling with:
Family

My visit was for:
Family time

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Would Not Return" view full review

( 3 of 3 people found this review helpful)

Mar 15, 2010 : AtlanticCity.com customer

Unfortunately we stayed here and our room was in the Claridge Tower. This tower should be renovated or closed. There are marks on the walls, mismatched furniture thrown hodgepodge in the room. It is outdated, dirty and we would never stay there again. We did use the spa for an extra $20 which was clean and had a steam room and sauna that was in acceptable standard but the room was not. It was very disappointing and we will not return to AC for a long time. We will never stay at Bally's again. It was the worst casino we have ever stayed in.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Mar-13-2010

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Older people
People with disabilities
Pet owners
Romantic getaway
Singles older
Singles young
Tourists

I stayed here because of:
Business
Entertainment
Shopping

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "not impressed" view full review

( 4 of 4 people found this review helpful)

Feb 13, 2010 : AtlanticCity.com customer

Ask me a question

This was probably the lowest quality room I have ever experienced in this price range. We had requested a non-smoking room, but upon entering the room, it reeked of cigarette smoke. I then called down to the front desk and was told - with quite a bit of attitude - that it was a non-smoking room, but if I had a problem, I could come back down to the desk. Upon arriving back at the front desk, I was then given the same attitude (by a different employee) about being switched to another room. When we finally secured a non-smoking room, it was just terrible quality. The windows were filthy, as were the carpets. There were chipped tiles in the bathroom, and the fixtures were literally falling apart. On the plus side, the casino was decent, but given the location on the strip, there are plenty of other places to stay. Don't waste your money here.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Jan-30-2010

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Location

Cleanliness

Check in / front desk

Service

Casino

I stayed here because of:
Casinos
Entertainment
Restaurants

My age:
25-34

Traveling with:
Family

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "bad" view full review

( 4 of 4 people found this review helpful)

Feb 5, 2010 : AtlanticCity.com customer

The room was dirty. We found a roach in the bathroom. Also the fan did not work in the bathroom. We had a hard time sleeping with all noise in the halls and rooms. We were told if we used our rewards card for the first time, for one half hour, we would get $100 in rewards. We were on the slot for about one hour and did not receive the $100. We did not get the room we thought we would. The only view we had was of construction.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Wow - that was bad. I am giving this review to management. They will email you privately.

Was this helpful?

I visted here on:
Jan-22-2010

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Families with teens
Families with young children
Honeymoon
Romantic getaway

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Romantic getaway

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "fun in atlantic city" view full review

( 1 of 1 people found this review helpful)

Sep 28, 2009 : AtlanticCity.com customer

We stayed in the Claridge section and it was a long walk to the main casino. I wasn't real impressed with the restaurants. The Bistro was good, but when we went to eat one evening it was closed and I didn't see any signs telling us that. Our stay was very good and we had a great time. I will remember next time to ask for a room closer to main casino. Nice nickel poker machines. Loved them.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-20-2009

Would I recommend this hotel?
Yes!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Tourists

I do not recommend this hotel for:
People with disabilities

I stayed here because of:
Casinos

My age:
50 plus

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
Yes

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "What a Total Dump" view full review

( 4 of 4 people found this review helpful)

Sep 21, 2009 : Lynn Dubois

Ask me a question

Your site said we'd be placed in one of the three towers, but we never expected to be placed in the lowest, dirtiest, oldest building in AC. We've been here before and never have we slept in as old a hotel as this. It dated of 1920, absolutely no renovations, stained carpets, etc.
We asked to be changed tower to be told we had to pay for an upgrade,and told our standards were too high. Do Not Stay!!!!!!!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-17-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "My stay at Bally's" view full review

( 1 of 1 people found this review helpful)

Sep 6, 2009 : AtlanticCity.com customer

Ask me a question

We have been rewards card holder for years and until now have been completely satisfied. We recently stayed in the Claridge side of Bally's. We had two rooms. The rooms were run down and dirty. The carpets were stained, the bathrooms were moldy, rooms were very dusty and they smelled. One room had water all over the bathroom floor. We called to see if we could move to a different room, they told us out right "NO". They sent housekeeping up without us knowing. When she was done, the room had a strong smell of deodorize. The hotel needs to be updated. We paid $565.00 for two nights. This was way too much to spend on two rooms of this quality. Very disappointed!!!

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - Great helpful review, everyone will appreciate your effort. Thanks for coming to AtlanticCity.com!

Was this helpful?

I visted here on:
Sep-03-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Families with young children

I stayed here because of:
Beach
Casinos

My age:
35-49

Traveling with:
Family with young children

My visit was for:
Family time

Would I stay here again:
Maybe

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Nice room small bed" view full review

( 4 of 4 people found this review helpful)

Apr 27, 2009 : AtlanticCity.com customer

This hotel was cheesy. The room smelled of smoke and the bed was small. I would recommend this hotel if you had no other choice and you needed a place to crash for the night. My girlfriend and I were looking for a romantic get away from the hustle and bustle of new york city and thought we would find this in Atlantic city at Ballys but we were wrong. The room smelled of smoke, and this would have been ok if we wanted a smoking room but we requested a non- smoking room with a king size but of course this was not the case.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Jul-26-2007

Would I recommend this hotel?
Yes!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Older people

I do not recommend this hotel for:
Business
Families with teens
Families with young children
Honeymoon
Meetings
People with disabilities
Romantic getaway
Singles older

I stayed here because of:
Entertainment

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Business

Would I stay here again:
Maybe

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Standard Room for Deluxe Rate" view full review

( 9 of 11 people found this review helpful)

Mar 16, 2009 : AtlanticCity.com customer

We booked a deluxe room. They gave us a standard room. Then they moved us to a room they claim to be deluxe which was 100 % worse. VIEWS TO A DIRTY PARKING GARAGE - TINY WINDOW - AWFUL.
BESIDES, WHO WANTS TO GO TO A CASINO TO GET MOVED AROUND? We also believe we have been lied to. When we requested our standard room back they told us every single room in that hotel was booked .... on a Sunday night with a snow storm on the way. ha ha ha. I don't think even my grandmother would buy that bold of a lie.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Mar-01-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I recommend this hotel for:
Older people
Tourists

I do not recommend this hotel for:
Families with teens
Families with young children
Great pool
Honeymoon
Internet connection
Meetings
Pet owners
Romantic getaway
Singles older
Singles young

I stayed here because of:
Casinos

My age:
35-49

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Never Again!" view full review

( 6 of 7 people found this review helpful)

Mar 8, 2009 : AtlanticCity.com customer

This was one of the worst experiences we have ever had. We requested a non-smoking room, however the entire hotel (Claridge) smelled like stale cigarette smoke. We tried to change our room to the tower but were told that was impossible because we didn't book directly with Ballys. The worse experience was that when we were coming home that evening with our 11 year old granddaughter and tried to enter through the hotel entrance there was a man standing there urinating on the elevator. Employees were rude and dismissive when we asked for help-directions etc.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Mar-06-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Families with teens
Families with young children
Tourists

I stayed here because of:
Entertainment

My age:
50 plus

Traveling with:
Family

My visit was for:
Family time

Would I stay here again:
No way

Traveler rating :

Ballys Park Place & The Wild Wild West Casinos : "Worst Stay Ever!" view full review

( 7 of 8 people found this review helpful)

Feb 22, 2009 : AtlanticCity.com customer

This was the absolute worst stay of my life. The entire trip was a mess from start to finish. First of all, we were not told when making reservations that rooms would be given out first come first serve, so even though we requested a king sized bed, we were not given one. The room had two full sized beds, not two queen sized beds and so my boyfriend and I who were on vacation together could not even stay in the same bed! We were told to call back the next morning at 10:00 to see if we could move rooms to one with a king bed. When we called, we were told that there were no king beds available. When I got angry, magically a room with a king bed became available. I was told the room would be held for me and to come to the desk at 2:00 that afternoon. When I called the desk at 2:00 just to double check that the room was ready, I was told the room would not be available until 4:00. We finally switched our room at 4:00 and voiced our complaints to the manager. We also explained to her that we were very upset that the only Italian restaurant in the hotel was closed on a Friday night (one of the busiest nights for casinos). She found us an Italian restaurant in a different hotel for the night and made reservations for us. She also gave us a $50 food comp. Having already made dinner reservations, we decided to use the food comp the next day. The line for the breakfast buffet was way too long for us to wait on and since we were leaving that evening, we decided to save the food comp for lunch. When discussing our dining options, we glanced at the food comp only to notice that it was only good for the day before! So the fact that the manager gave us the food comp was basically a blow off since she knew we were already dining at a different hotel that night, where we could not use the food comp. This was the worst stay ever and although I might return to Atlantic City, it would take a lot of convincing to get me to return to Bally's.

This customer's view does not reflect the opinion of Atlanticcity.com Inc.

Comments : - I am sorry to hear this Kimberly. Call us next time and we will make sure to take care of you.

Was this helpful?

I visted here on:
Feb-19-2009

Would I recommend this hotel?
No way!

My ratings are:

Value

Rooms

Business

Location

Cleanliness

Check in / front desk

Service

Casino

I do not recommend this hotel for:
Honeymoon
Romantic getaway

I stayed here because of:
Casinos

My age:
18-24

Traveling with:
Spouse / significant other

My visit was for:
Leisure

Would I stay here again:
No way

Showing reviews from 1 to 15 of 328 total.

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