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Atlantic City Hotels & Casino Reviews » Resorts Atlantic City Casino Hotel
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I stayed at this hotel because it was close to the pier for the children that I was traveling with and it had a indoor/outdoor pool. I also stayed there because it had a good price. I was thoroughly disappointed in the pool. The first day we got there we found that the pool was only open unit 6:00pm. Most of the other hotels had pools open until 10pm. This was a huge disappointment to my children. There were never any clean towels at the pool and the deck was extremely dirty with food and debris. We called for extra towels to our room 3 times in one evening b/c there weren't any towels at the pool and never received 1 extra towel or a response. The next day we went to the desk to complain and still never received a towel...of course we went to the pool, and low and behold, no towels.
I also tried to find out about the internet service that you can purchase for your room, and never could find anyone who knew anything about it. I finally talked to a manager, (too late of course) and was told about the service. The answer I got from the manager was "The keyboard is in the drawer under your TV" Well, I tried to use the keyboard in the drawer under the TV for the "easy" in room checkout to type in my email address for a receipt and there were no batteries in the keyboard. I went to the room of the other guest that we were traveling with to use their keyboard, but there keyboard also didn't have batteries. I called the desk to get some, and of course no one ever responded.
The rooms were beautiful, the casino was nice, but the customer service was terrible. You can have the nicest place in the world, but if you are treated poorly, you will not return. We stayed at a small motel on the way in to Atlantic City in Lancaster that was not anything but a room with beds, but the customer service was wonderful and the people made us feel so welcome that we will definitely stay there again and I recommended this place to several people. Customer service makes a nice stay spectacular.
Lastly, I think that all of your rules on this survey, is discouraging. So, I have to be a well educated, computer savvy, long winded, Harvard grad to write any comment to you, what about the average person....they don't get to respond. It's an "annoyance" to hear from them I guess.
This customer's view does not reflect the opinion of Atlanticcity.com Inc.
Comments:
- I am sorry to hear this. Call us next time and we will make sure to take care of you.
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I visted here on:
Jun-23-2008
Would I recommend this hotel?
Most likely.
My ratings are:
 Value
Rooms
 Business
Location
Cleanliness
Check in / front desk
Service
Casino
I recommend this hotel for:
Older people
I do not recommend this hotel for:
Business
Families with young children
Great pool
Internet connection
I stayed here because of:
Beach
Casinos
Entertainment
My age:
25-34
Traveling with:
Family with young children
My visit was for:
Family time
Would I stay here again:
Maybe
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