It’s happening at Atlantic City Hotels and Casinos

We have been getting some flack lately, rightly so, about people booking Bally’s  and ending up in Claridge Tower.  We take our customer’s satisfaction very seriously.  Even though we have a warning in our reservation area that Bally’s may put people in Claridge Tower when the others towers are full, people are still upset when it happens. Bally’s, owned by Harrahs considers Claridge Tower as an extension of the  Bally’s property.  Therefore, at Bally’s option, depending on availability, people will get a room where Bally’s chooses. This still doesn’t make people happy knowing Claridge is Bally’s, especially when they didn’t think much of the warning or hoped for the best.

As far as Claridge goes I know it has been remodeled since Bally’s bought it, and many people don’t mind. However, there are folks who feel slighted and we agree with them.

Our suggestion as of now is to either gamble :)  and book Bally’s knowing you may end up in Claridge, or simply choose from our other casinos  we book.  We have them all.

And to let you know, this is not a closed case.  We have our people reaching out to Harrahs to try to come up with a solution that will work for everyone.

Filed under: AC Buzz, AtlanticCity.com, Opinion by Jen - 1 Comment →

In two words,  Customer Satisfaction.  I am sure we all have the experience of voicing a complaint no matter where it was,  and we were the guilty party, according to the customer “service”.  Hell I have seen this here on our reviews. The hotel personnel blame our valued clients.   Not that it happens frequently but when it does happen we are all over it.  We can’t make everyone happy,  but we will certainly try.

Some of you will notice we have just instituted a reply to your reviews.  We read every review, and reply to most. Your feedback is just as important to us as it is to people who read reviews about your stay.

We deal with many travel sites in our business. Orbits, Expedia etc  and the trend I see is less personal, and more price oriented.

Here at AtlanticCity.com our staff is 110%  people oriented, and we guarantee the lowest rate.

So the bottom line is that when you are happy we tick!

Filed under: AtlanticCity.com, Home, Opinion by Jen - 1 Comment →

It seems that opportunities are becoming a little ripe these days, the latest of such attempts comes from Penn National, which wants to open a casino on Route 30. First of all, the land is not in the casino zone - it is on the outskirts of the city. The next hurdle would be the sewage plant right next door, so even if permission were granted, the smell factor would definitely make it less than a perfect choice for the location of a 24-hour entertainment avenue. The message from the city council also so far is that Penn National has little chance of success, as the current laws only permit development on 3% of the 23-acre land. With many hurdles in the way, one should not hope to see the Penn National casino anytime soon on the White Horse Pike.