Claridge is Bally’s but….
We have been getting some flack lately, rightly so, about people booking Bally’s and ending up in Claridge Tower. We take our customer’s satisfaction very seriously. Even though we have a warning in our reservation area that Bally’s may put people in Claridge Tower when the others towers are full, people are still upset when it happens. Bally’s, owned by Harrahs considers Claridge Tower as an extension of the Bally’s property. Therefore, at Bally’s option, depending on availability, people will get a room where Bally’s chooses. This still doesn’t make people happy knowing Claridge is Bally’s, especially when they didn’t think much of the warning or hoped for the best.
As far as Claridge goes I know it has been remodeled since Bally’s bought it, and many people don’t mind. However, there are folks who feel slighted and we agree with them.
Our suggestion as of now is to either gamble :) and book Bally’s knowing you may end up in Claridge, or simply choose from our other casinos we book. We have them all.
And to let you know, this is not a closed case. We have our people reaching out to Harrahs to try to come up with a solution that will work for everyone.
[...] Read the rest of this great post here [...]